Cancellation rights

Cancellation policy

Consumer cancellation policy
Right to Cancel


You have the right to cancel the contract within fourteen days for any reason.
The cancellation period of fourteen days begins on the day

  • For purchase contracts (single deliveries)
    a) you or a named third party that is not responsible for shipping took possession of the goods,
     
  • In the case of goods placed as a single order but delivered separately:
    b) you or a named third party that is not responsible for shipping took possession of the final shipment of goods, or
  • For contracts to deliver goods in a number of part shipments:
    c) you or a named third party that is not responsible for shipping took possession of the final part delivery or item.

To exercise your right to cancel, you are required to inform us (SEBSON, Gernotstr. 17, 44319 Dortmund, Germany; e-mail: support@sebson.de; phone.: +49 231 2821758) of your decision to cancel the contract in a specific declaration (e.g. via letter, telefax or e-mail).

You may use the included sample cancellation form for this, but this is not a requirement.
In order to observe the cancellation deadline, it is sufficient to send the declaration of withdrawal before the end of the cancellation period.

Effects of Cancellation
Upon cancelling the contract, we are to refund any payments received by you, including delivery charges (except for additional costs incurred by your choosing a different delivery method than the cheapest standard delivery offered by us), immediately and within fourteen days of receipt of your notice of cancellation. We will use the same payment method for the refund as used in the original transaction unless different arrangements were explicitly made. In no case will you be charged fees for the refund. We may refuse to refund until we have received the goods return or proof of shipment of the goods, whichever occurs first.
You are to return the goods to us (SEBSON, 
Gernotstr. 17, 44319 Dortmund, Germany; e-mail: support@sebson.de; phone.: +49 231 2821758) immediately and within fourteen days from the day you inform us of cancellation. It is sufficient to send the goods before the end of the fourteen-day period in order to observe the deadline. You are to bear the costs of return if the price of the goods to be returned does not exceed 40 Euro. If the price of the goods to be returned does exceed 40 Euro, we will cover the cost of return.


You are only required to compensate us for a loss of value of the goods if this loss of value is due to use of the goods in a manner not necessary to verify their functionality, properties and quality.

Sample Cancellation Form
(Please fill in and return this form if you would like to cancel the contract.)
To SEBSON, 
Gernotstr. 17, 44319 Dortmund, Germany:

I/we (*) hereby cancel the purchase contract agreed upon by me/us (*) for the following goods:

Ordered/received (*) on

Name of customer(s)

Address of customer(s)

Signature of customer(s) (only for notice delivered in print)

Date
(*) strike parts not applicable


End of cancellation policy